Category Archives: Windows questions

Questions and answers specific to Windows machines and applications

New Java based Trojan attacks Mac, Windows and Linux

Updated August 27 2012 Computerworld has published an article about new Java based malware which can infect Mac, Windows and Linux machines through a vulnerability in Oracle’s Java 7. OSX 10.7 and OSX 10.8 come with Java disabled by default, … Continue reading

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Q. On July 9th, my machine stopped finding websites. What’s wrong?

There was a nasty piece of malware a couple of years ago called DNSChanger, which redirected your web browser to advertising sites instead of where you wanted to go. It did this by changing the DNS Server defaults of your … Continue reading

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Q. What does it mean when a video card is bottlenecked by a CPU?

Short answer – it doesn’t mean anything.  Read on for the longer answer: What is bottlenecking? The concept of bottlenecking is that a program will only run as fast as the slowest component that it uses in the computer. When … Continue reading

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Q. How do I upgrade the hard drive in a Windows laptop?

Most modern notebook machines have hard drives that can be replaced with a larger, faster 2.5″ SATA hard drive or upgraded to a 2.5″ SATA Solid State (SSD) flash drive. Older notebooks may have 2.5″ IDE (Parallel ATA) hard drives, they can still … Continue reading

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Q. My Win XP PC comes up with “Couldn’t find NTLDR” and won’t boot?

Your Windows XP or XP Pro machine cannot find a bootable drive to start from, or the NTLoader (NTLDR) software on your bootable drive is damaged. (for Windows Vista/7 go here) The first step is to make sure you are booting … Continue reading

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Q. My Win7/Vista PC comes up with “Couldn’t find BOOTMGR” and won’t boot?

If your machine is stopping very early in the boot up sequence and telling you that BOOTMGR is missing, that means your Windows 7 or Windows Vista machine cannot find a bootable drive to start from, or the software on … Continue reading

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Q. I have a problem with my iTunes purchase, who do I contact?

If you have a problem with a download you purchased within the Apple iTunes store, such as the download didn’t work, or you were charged for multiple copies of the same item, you can address it directly in iTunes, First … Continue reading

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Q. I have a file on my Windows machine and it won’t open the correct program?

What type of file is it? Most files have a file name with a three or four letter extension which tells the machine what program it belongs to. For example, a .XLSX file is a Microsoft Excel spreadsheet file. This … Continue reading

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Q. I am being offered some used software for sale. Is this legitimate?

In most cases, used software can be sold if it is no longer needed – but there are some strict requirements for it to be legal.  The reason for this is that you don’t purchase software outright, you purchase a … Continue reading

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Q. My USB memory stick won’t let me save a 4.2 GB file?

You are finding that individual files larger than 3.99 GB are failing when you copy them to a USB memory stick (or a camera memory card, or an external hard drive). The simple answer is that the memory stick is … Continue reading

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Q. Someone knows my IP address and email. Can they hack my computer?

You don’t get hacked just because someone knows your IP address – you get hacked if your machine has malware on it or if you have left services open to the public or if someone has obtained the username and … Continue reading

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Q. How do I install a 3TB or larger hard drive?

The largest new desktop SATA hard drives on the market have capacities of 3 TB and 4 TB. This is great for storage, not so great for older machines because it goes beyond what SATA interfaces on older (mid 2011 … Continue reading

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Q. How do I install RAM in a PC Notebook?

The RAM memory in most notebook computers is user-upgradeable. Almost all notebook machines use SODIMMs (Small Outline Dual Inline Memory Modules). Part of the trick is to discover where the memory modules are located in a notebook machine. The best … Continue reading

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Q. How do I clone my Windows 7 drive to a new hard drive?

For this solution, we are assuming that you have a bootable Windows 7 installation on your working C: drive, and that you want to put a newer/faster/larger drive in as a new C: drive with the same Windows and programs.  … Continue reading

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Q. What does it mean to clean a cache?

Your web browser caches (keeps local copies on your hard drive of) many of the pages and graphics it downloads as you are browsing the Web. This makes it faster to reload the same page when you return to it … Continue reading

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