Tag Archives: Router

Q: What should I check first if my computer lost internet access?

The first rule of support is: Check the cables. The second rule of support is: Check the cables again! Is everything powered on? Once you have done that, you need to isolate where the internet access is being interrupted. Was … Continue reading

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I have lousy WiFi reception – what can I do?

I can’t get good WiFi reception in my living room, my router is in the basement on the opposite side of the house In order to achieve reliable WiFi performance, you have to get a strong radio signal from the router … Continue reading

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Routers – home and small business router vulnerabilities

We think (a lot) about keeping our computers up to date, virus free and protected with passwords. But stop and consider this: the wireless router that sits in the corner of the office and quietly handles all your WiFi and … Continue reading

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Q. What is my router’s address?

There are two addresses associated with a router, there is the external WAN (Wide Area Network) address that it  gets from the broadband modem, which is what webservers and the outside Net sees. To find your WAN IP address, you … Continue reading

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Q. I can only get one machine to work on the Internet through my DSL modem?

A broadband account, whether it is a DSL modem or a Cable modem, usually only gives you one IP address, so only one machine can go on the internet. The answer is to get a router.  A router takes the … Continue reading

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Q. My computer won’t attach to my WiFi router?

Troubleshooting steps for WiFi connections: First of all, make sure that you know the router’s network name (SSID), and the password (WPA key). If you don’t know these, ask the owner of the router.  If you are the owner and … Continue reading

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Q. I have lost the password to my router – how do I reset it?

Where can I find my WPA or WEP key? ———————————– You created it when you set up your Wi Fi router.  Hopefully you wrote it down- the best place to record it is the inside cover of your router’s manual. … Continue reading

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Q. How do I change my IP address? What are the risks?

It depends what you mean by changing your address, and what your network configuration is. When you are browsing, the IP address that the outside Web sees you as coming from is the WAN IP address assigned to your broadband … Continue reading

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Q. How can I tell which computer on the network is downloading huge amounts of stuff through my company’s router?

Excessive bandwidth use could indicate a user who is downloading or uploading movies, torrents of pirated software or streaming video, or it could be malware on the machine. Either way it can impact network performance for everyone, could result in … Continue reading

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Your new router will have a different WPA password and SSID (network name) compared to your old router. Have you set the new router up?  Each WiFi machine will need to reconnect to the new router and have its settings … Continue reading

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