Tag Archives: OSX

How can I reinstall OSX and keep my bookmarks and mail?

Posted on April 27, 2015 by quill

I would like to do a reinstall my OSX as I am having problems. I do have a backup Can I transfer my browsers favorites, contacts and previous e-mails without losing them? Here are several specific points, but read this … Continue reading →

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OSX 10.8 Mountain Lion information

Posted on July 26, 2012 by quill

Apple released OSX 10.8 “Mountain Lion” on July 25. It is available from the Apple App Store as a download for $19.95.  When you purchase one Mountain Lion, you can install it on as many Macs as you own.  (if … Continue reading →

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Q. My documents are gone on my Mac and the Dock is back to default?

Posted on July 4, 2012 by quill

Just about every time that we have customers call saying that their documents, settings and Desktop on a Mac have disappeared and gone back to the Apple default, there is one cause: The user has renamed their User folder in … Continue reading →

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Q. My Macintosh is slow in all programs – what’s the problem?

Posted on June 7, 2012 by quill

There can be a variety of problems that can slow a machine down. If the performance is poor in only one program, the first approach would be to delete and reinstall that program.  For slowness across all programs and OSX, … Continue reading →

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Q. What are the most useful keyboard shortcuts?

Posted on April 3, 2012 by quill

Most computer programs have keyboard shortcuts – these are key combinations that substitute for commonly used commands – this avoids having to grab the mouse and taking the cursor up to the menus at the top of the screen.  Learning … Continue reading →

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“Flashback”, Java trojans, “SabPub”, “LuckyCat” and “Tibet” Microsoft Office trojans target Mac OSX

Posted on March 29, 2012 by quill

Updated Apr 17 2012 April 17: Another Word Trojan Backdoor.OSX.SabPub.a aka “LuckyCat” has been described by Kapersky Labs, which is different malware code, assumed to be delivered in a similar way as “Tibet” through Word 2004/2008 documents or by targeted … Continue reading →

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Q. I downloaded and installed Lion OSX10.7, but I don’t have a disk?

Posted on January 26, 2012 by quill

What will happen if I have to reinstall or if my hard drive has problems? Apple offers the Lion OSX 10.7 operating system upgrade for sale by download, but no longer sells it on DVD. If you have installed Lion … Continue reading →

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Q. My program disappeared from my Mac’s Dock.

Posted on May 28, 2011 by quill

You probably inadvertently dragged the icon off the Dock. Don’t worry, you didn’t delete the program, only the alias to the program that was in the dock.;  Let’s take iCal as an example. In the Finder, open the Applications folder … Continue reading →

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Q. A DVD came with my new Mac, do I need to install it?

Posted on May 27, 2011 by quill

No, you don’t need to do anything with the discs – OSX and the standard applications are already installed on any new machine. When you start it up, it will play a short intro video and then lead you through … Continue reading →

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Q. My Mac just has a question mark on the screen

Posted on May 22, 2011 by quill

The ? means that the machine cannot find a drive with a valid operating system. This means either that your hard drive has failed, or the operating system on it is damaged. What to do: http://support.apple.com/kb/TS1411?viewlocale=en_US Safe Mode: http://support.apple.com/kb/HT1564 (Starting … Continue reading →

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