Monthly Archives: June 2012

Q. Can I use USB2.0 peripherals on a USB3.0 port?

Yes, USB 3.0 has been designed to be backwards compatible with, and the USB 3.0 A type connectors (computer) and B type connectors (peripheral) are plug compatible with USB2.0 A type and B type cable ends. The USB 2.0 A … Continue reading

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Q. How do I upgrade the hard drive in a Windows laptop?

Most modern notebook machines have hard drives that can be replaced with a larger, faster 2.5″ SATA hard drive or upgraded to a 2.5″ SATA Solid State (SSD) flash drive. Older notebooks may have 2.5″ IDE (Parallel ATA) hard drives, they can still … Continue reading

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Q. What is my router’s address?

There are two addresses associated with a router, there is the external WAN (Wide Area Network) address that it  gets from the broadband modem, which is what webservers and the outside Net sees. To find your WAN IP address, you … Continue reading

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Q. Can I replace the drive in my 2012 or earlier MacBook / MacBook Pro?

The MacBook and MacBook Pro Mid 2012 and earlier models (excluding all MacBook Airs and the Late 2012 and later Retina MacBook Pro) have hard drives that can be replaced with a larger, faster 2.5″ SATA hard drive or upgraded … Continue reading

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Q. I can only get one machine to work on the Internet through my DSL modem?

A broadband account, whether it is a DSL modem or a Cable modem, usually only gives you one IP address, so only one machine can go on the internet. The answer is to get a router.  A router takes the … Continue reading

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Q. My Win XP PC comes up with “Couldn’t find NTLDR” and won’t boot?

Your Windows XP or XP Pro machine cannot find a bootable drive to start from, or the NTLoader (NTLDR) software on your bootable drive is damaged. (for Windows Vista/7 go here) The first step is to make sure you are booting … Continue reading

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Q. My Win7/Vista PC comes up with “Couldn’t find BOOTMGR” and won’t boot?

If your machine is stopping very early in the boot up sequence and telling you that BOOTMGR is missing, that means your Windows 7 or Windows Vista machine cannot find a bootable drive to start from, or the software on … Continue reading

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Q. My computer won’t attach to my WiFi router?

Troubleshooting steps for WiFi connections: First of all, make sure that you know the router’s network name (SSID), and the password (WPA key). If you don’t know these, ask the owner of the router.  If you are the owner and … Continue reading

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Q. I have a problem with my iTunes purchase, who do I contact?

If you have a problem with a download you purchased within the Apple iTunes store, such as the download didn’t work, or you were charged for multiple copies of the same item, you can address it directly in iTunes, First … Continue reading

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Q. What Memory and Drives fit my MacBook Air?

Apple MacBook Air machines feature Intel processors and an exceedingly thin Aluminum body. None of the MacBook Airs have internal optical drives, Apple sells an external USB Superdrive (make sure to check compatibility with your MacBook Air when buying a … Continue reading

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Q. My Macintosh is slow in all programs – what’s the problem?

There can be a variety of problems that can slow a machine down. If the performance is poor in only one program, the first approach would be to delete and reinstall that program.  For slowness across all programs and OSX, … Continue reading

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Q. I have a file on my Windows machine and it won’t open the correct program?

What type of file is it? Most files have a file name with a three or four letter extension which tells the machine what program it belongs to. For example, a .XLSX file is a Microsoft Excel spreadsheet file. This … Continue reading

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Q. Can I use images from Google Images on my website?

Copyright and you: To start with, all images (photographic, moving picture, painted, sculpted or drawn) and texts (books, song lyrics) – are covered by national and international copyright law. This is automatic as soon as the image is created. Copyright … Continue reading

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Q. I am being offered some used software for sale. Is this legitimate?

In most cases, used software can be sold if it is no longer needed – but there are some strict requirements for it to be legal.  The reason for this is that you don’t purchase software outright, you purchase a … Continue reading

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Q. I have received an email – how can I tell if it is spam?

Mass-Email marketers work on the theory that it costs next to nothing to send a million emails, so if only one in 100,000 people is unwary enough to reply or act on their spam, then they are making money.  Unfortunately, … Continue reading

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