Tag Archives: Troubleshoot

Q. I received a PDF file but I can’t get it to print

Posted on May 10, 2011 by Trevor

A PDF (Adobe Acrobat Portable Document Format) file should be openable and printable on any machine with PDF reader software, regardless of operating system. It is possible that your PDF file was created with a NO PRINT option or a … Continue reading →

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Q. I have downloaded some programs on my Mac, why do they disappear each time I restart and why do I have to keep reinstalling them?

Posted on May 10, 2011 by quill

If your applications keep disappearing, it’s because you have not installed them properly. When you download an program, it usually downloads as a disk image (dmg) file. (it may be a zip or compressed file that expands into a dmg). … Continue reading →

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Q. Every time I go to a website from Google, it sends me to some different website with advertising

Posted on May 5, 2011 by Trevor

You have a Google Redirect Virus.  It is a type of virus called a Rootkit, and can be missed by antivirus programs. Restart your machine in Safe Mode with networking (hit F8 at start time) Disable SpyBot TeaTimer if you … Continue reading →

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Q. I have an antivirus message popping up on my machine and it is not letting me use programs or download antivirus tools.

Posted on May 5, 2011 by Trevor

Antivirus 2012, Win 7 Antivirus 2011, Win 7 Total Security 2011, XP Security 2011, BitDefender 2011 Antivirus (some of these viruses use the same names as legitimate programs) and many other variants of these names are fake antivirus scanners that … Continue reading →

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Q. I’ve just done a restore on my machine, and the (DVD, printer, video) doesn’t work

Posted on May 5, 2011 by Trevor

Go to your manufacturer’s website, support, drivers and downloads section, and download all the latest drivers for your specific model and install them. Run all the Windows (or other OS) updates. When you do a restore, you are resetting the … Continue reading →

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Q. How can I tell if my hard drive is failing?

Posted on May 5, 2011 by Trevor

If you suspect that your disk is having trouble, make sure you back up your data files to another drive or to DVD-R as soon as possible. One symptom of a failing drive is long pauses to do anything. Another … Continue reading →

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Posted on May 5, 2011 by Trevor

Your new router will have a different WPA password and SSID (network name) compared to your old router. Have you set the new router up?  Each WiFi machine will need to reconnect to the new router and have its settings … Continue reading →

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Q. I have hooked my laptop to a TV/External monitor/Projector and it isn’t displaying anything

Posted on May 5, 2011 by Trevor

Have you pressed the key that controls screen mirroring?  On Toshiba notebooks it is usually Function F5, or consult your manual. On Windows 7, hit Windows-P  or right-click on the desktop and choose Graphic Properties. Or go into Control Panel … Continue reading →

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Q. Photoshop keeps coming up with message “scratch Disk Full on C:”

Posted on May 3, 2011 by quill

First of all, how much free space do you actually have on the C drive? Photoshop requires a considerable amount of free drive space on the hard disk that is designated as the Scratch drive, to write temporary files. Back … Continue reading →

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