Q. Can I put a 3 TB SATA hard drive in my computer?

Motherboards with a standard BIOS will not support single SATA drives larger than 2 TB, support for 3 TB hard drives requires the new motherboards with UEFI firmware www.bit-tech.net/hardware/storage/2010/06/01/are-we-ready-for-3tb-hard-disks/4

If you have an earlier motherboard, an option is to install a compatible PCI-e SATA interface card.

Posted in Hard Drives and SSD, Windows questions | Tagged , , , , , | Leave a comment

Q. I have a drive I have been using on a Mac, I plugged it into a Windows machine and it can’t read it, there’s no data.

The hard drive is formatted as a Mac HFS+ volume.  Windows can’t read it without some third party software

MacDrive www.mediafour.com/products/macdrive
Paragon HFS+ for Windows www.paragon-software.com/home/hfs-windows/
HSF Explorer (open source, read only) www.catacombae.org/hfsx.html

Although both Windows and Mac can read and write FAT32, if you have been using it on a Mac don’t change it to FAT32, you will lose all of your data and you will no longer be able to use it for TimeMachine, boot a Mac with it, or write large files over 4GB to the drive.

If you are willing to erase the drive (and lose all the data) you could partition the drive with the Mac DiskUtility, leaving the first partition HFS+ for Mac bootability and TimeMachine, and formatting the second partition to MS-DOS (FAT32) so that you can exchange files from Mac to PC and back on it.

Posted in Hard Drives and SSD, Mac questions, Windows questions | Tagged , , , , | Leave a comment

Q. I need to get my Outlook Express email files to import into Outlook on another machine

You have to dig for the Outlook Express files. They are inside
C:\Documents and Settings\<your user folder>\Local Settings\Application Data\Identities\<big long string of numbers>\Microsoft\Outlook Express

The Local Settings folder is normally hidden, you have to go to Show Hidden Files and Folders under Start > Control Panel > Folder Options > View.

www.insideoe.com/files/store.htm

support.microsoft.com/kb/270670

Importing Outlook Express data into Outlook
office.microsoft.com/en-us/outlook-help/import-your-messages-or-account-from-outlook-express-to-outlook-HA001094387.aspx

support.microsoft.com/kb/196215

The Outlook Import Wizard assumes that there is a copy of Outlook Express installed and running on the machine.  Which is a problem because Microsoft no longer supplies Outlook Express on new machines.

You can check out software to convert DBX files to something else http://download.cnet.com/1770-20_4-0.html?query=DBX&platformSelect=Windows&tag=srch&searchtype=downloads&filterName=platform%3DWindows&filter=platform%3DWindows

Posted in Windows questions | Tagged , , , , , , | Leave a comment

Q. I got a “Windows Recovery” virus – I removed it but now all my data folders are empty.

It sounds like you may not have completely removed the virus,  it doesn’t delete the files, but it hides your data folders and shows you fake empty folders. Follow these instructions to remove and repair Windows Recovery, SmartHDD, HDD Recovery, HDD Rescue, HDD Repair and other similarly named fake hard drive repair malware.

Windows Recovery malware screenshot

Follow these steps in this link one by one, do not skip any.
www.bleepingcomputer.com/virus-removal/remove-windows-recovery

(short summary for experienced virus removers, download and run RKill to kill the malware process, download and run Malwarebytes to delete the malware files.)

At the end, run Unhide download.bleepingcomputer.com/grinler/unhide.exe which should make your hidden folders reappear.

In order to avoid getting these fake system utility malware in the first place, I recommend blocking popup windows in your web browser software, and even better, switching to Firefox with NoScript add on which blocks scripts from running.  See the article on browser security here.

Posted in Computer Questions and Answers, Security, Viruses and malware, Windows questions | Tagged , , , , , , , , , , , , | 1 Comment

Q. Photoshop keeps coming up with message “scratch Disk Full on C:”

First of all, how much free space do you actually have on the C drive?
Photoshop requires a considerable amount of free drive space on the hard disk that is designated as the Scratch drive, to write temporary files. Back up your data files, and then delete as many unneeded files and programs as you can.

Run CCleaner www.ccleaner.com
and PCdecrapifier www.pcdecrapifier.com

The larger your image(s) the more space Photoshop needs for working on them. Do you get the message when you open small images? The scratch drive space needs to be contiguous, so after you have deleted everything you can, defragment your hard drive.

You can assign a different hard drive as your scratch disk in Edit: Preferences: Performance – on a laptop this means using an external hard drive and your performance will slow down a lot.  On a desktop machine, you can speed up Photoshop by installing another hard drive in the machine and using it for Photoshop scratch disk space. Adobe recommends that you use a different drive for scratch than your boot drive or the drive assigned to the OS (Windows, OSX) swap files.

graphicssoft.about.com/od/photoshop/f/scratchdisk.htm
www.easyelements.com/scratch-disk-is-full.html
kb2.adobe.com/cps/401/kb401088.html

Posted in Software, Windows questions | Tagged , , , , , , , , | Leave a comment

Over the past 20 years, we have answered more than a few computer questions…

Here is a collection of questions and answers, we hope you can use them to make your computing smoother.
Cheers,
Trevor and the CanadaRAM team.

Posted in Computer Questions and Answers, News | Leave a comment