OCZ Technologies (OCZ Technology Group) was a leading edge producer of performance computer products – at first RAM memory and power supplies for gaming and overclocking, then they took on SSD solid state drives and abandoned the RAM and power supply business. In 2011 and 2012 OCZ bought SSD controller designer Indilinx, the R&D department of Oxford Semiconductor and the Israeli software firm SANRAD in an attempt to become a vertically integrated SSD development company. However, in 2013 OCZ’s revenue fell sharply and they took out an expensive credit line from a venture capital firm. They were unable to meet the obligations of their loan or meet their financial filing requirements and entered bankruptcy proceedings at the end of 2013. Some assets of OCZ Technologies were sold by the creditor to Toshiba in January 2014, and were renamed OCZ Storage Solutions, an independent subsidiary of Toshiba.
Since Toshiba purchased the assets only and incorporated a separate company, the ‘new’ OCZ has no obligations for warranty for previous OCZ customers. The ‘new’ OCZ has agreed to honour warranties for a select group of higher end SSD models (Vector and Vertex), and they disclaim responsibility for all other products, including all RAM and Agility, Octane, Petrol and Solid SSD models. Below is the statement from Toshiba regarding warranty and support (emphasis mine).
http://ocz.com/consumer/support/warranty
Please note, OCZ Storage Solutions – A Toshiba Group Company is not the same organization as OCZ Technology Group. Through bankruptcy proceedings, Toshiba Corporation has acquired substantially all the assets from OCZ Technology Group but most liabilities, including outstanding warranties, have been excluded from that acquisition. As a result, OCZ Storage Solutions is only able to provide warranty support for certain products, as follows:
OCZ Storage Solutions is able to provide warranty support for the OCZ Technology SATA based
Vector,
Vertex Series SSDs,
RevoDrive,
RevoDrive 3/3X2 PCIe SSDs
as well as any products launched by OCZ Storage Solutions on or after January 22nd, 2014. OCZ Storage Solutions is also able to provide warranty support for the OCZ Technology Agility SSD Series products that are still within a current warranty period until Jan 22, 2015.
OCZ Storage Solutions is unable to provide any warranty support for the following legacy and end of life OCZ Technology products that were discontinued over the past year or prior: solid state drives from the following families, Core, Apex, Solid, Solid 2, Solid 3, Colossus, IBIS, Enyo, Nocti, Synapse, Octane S2, Octane S3, Onyx, Petrol, and RevoDrive Hybrid. OCZ Storage Solutions is also unable to provide any warranty support for all discontinued non-SSD category products including DRAM memory, USB drives, Power Supplies, DIY notebooks and peripherals.
So unfortunately the lifetime warranty on RAM or the warranty on an Agility SSD drive, for example are defined by the lifetime of the company, not yours, and the warranties are now over.
Got burned by this to. Sent in a warranty request in November, but couldn’t find my receipt. Send it in yesterday, and they’re now telling me there is no one to honour the warranty. As per usual, no protection for consumers during big deals. Toshiba can buy the profitable portion of OCZ and leave the rest of OCZ’s customers out in the cold. At the very least, Toshiba could have offered to replace bad OCZ sticks with their own brand of memory.
Wow, I have an OCZ octane, and its dead. Just found out how i been screwed even though my SSD is in warranty.
It does not matter toshina bought the company, they should of factored in Octane and other products still in warranty.
Will I buy a toshiba product now? No? why? They screwed me. $30 million is a good price they got. They could of factored in $31 million total, and take care of the customer. Lat thing they want to do is piss off a potential future customer, which they ended up doing. What a great first impression !